Refund policy

What is Pwoli's return & exchange policy? 

How to Initiate a Return 

You can initiate a return within 7 days of receiving your order for a smooth and hassle-free process. 

Return Requirements

To qualify for a return, make sure that: 

• Items are unused, in their original condition, and have all tags attached. 
• Items are returned in their original brand packaging. 
• A receipt or proof of purchase must be included. 

Refund Options 

Depending on your original payment method, here’s how refunds are processed: 

• Refunds will be processed within 7-14 business days after we receive the returned item. 
• The refund will be issued to the original payment method used during the purchase. Please allow 
additional time for your bank or credit card provider to process the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at 

contact@pwoli.shop. 

Non-Returnable Items 

Certain items are non-returnable, including but not limited to: 

• Gift cards 
• Health and personal care items 
• Items marked as final sale 
• hazardous materials, flammable liquids, or gases. 
Please note that given products are non-returnable. Before purchasing, check the product description to ensure it meets your needs. 

Exchange Policy 

We offer a one-time exchange for sizing issues. If the exchanged size still isn’t right, you have the option to return the item instead. 

Changes to This Policy 

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review our policy periodically. 

How to create a Return/Exchange request? 

Below are the steps that you need to follow to request for a "Return / Exchange”:  

• Click on 'My Account' in the tab bar and login. 
• Navigate to 'Exchange & Returns'. 
• Select 'Return' if you wish to request a return, and 'Exchange' if you desire to request an exchange. 
• Select 'Request New Returns' for a return or 'Request New Exchange' for an exchange. 
• Choose the item(s) you wish to return or exchange. 
• Specify the reason for the return or the preferred size for the exchange. 
• Ensure the accuracy of the pickup address. 
• Click on 'Submit Returns Request' for returns or 'Submit Exchange Request' for exchanges. 
• (Note: Exchanges for the same or different sizes are only available once.) 
Need extra assistance? 

You can contact us through: 

• Email:  
o contact@pwoli.shop

What is the timeline for Return and Refund? 

• Pickup: Your items will be collected within 7-14 business days. 
• Refund Process: The refund will be processed on the same day as the pickup and usually shows up within 7-14 business days. 
• Credit Transfer: The refund will be issued to the original payment method used during the purchase. 
(credit/debit card).  
• Bank Processing: Your refund will be in your bank account within 7-14 business days, depending on your bank. 

What is the timeline for the exchange process? 

Once you request an exchange, your item will be picked up within 7 to 14 days. The delivery of the new item will occur at the time of picking up the old item, ensuring a seamless exchange experience.

How do I get my refund? 

The table below shows the refund process for different payment methods:  

Mode of Payment	When it will be refunded to the source
Credit/Debit Card	7-14 business days
7-14 business days	7-14 business days

Q: If paid by credit/debit card or paid by cash 

• Refunds will be processed to your credit/debit card immediately once the return is approved 

UAE  

1. The item(s) will be collected within 7-14 days in the United Arab Emirates The refund will be processed within 7-14 business days. 
2. The refund amount will be reflected in your bank account within 7-14 business days, depending on your bank's policy.